Improve internal transactions and relationships among departments.
External customers have freedom of choice, while internal customers often do not. Gantz Wiley Research excels in understanding and measuring these differences. Internal customer satisfaction studies are used for two purposes:

• To measure a function's ability to contribute to the success of the business.
• To measure customer service satisfaction and improve service transactions.

Benchmark your results using our internal customer satisfaction norms.
As part of our WorkTrends™ survey program, we offer internal customer satisfaction norms for Finance, Technology and Human Resources groups that allow you to benchmark your department's performance.

Then, drive business performance.
Research shows the quality of service received by internal customers is directly related to the quality of service received by external customers. Studies also show internal customer satisfaction leads to employee satisfaction. And, as demonstrated in the High Performance Model, employee engagement leads to customer loyalty, which in turn drives business performance.