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Business Services expertise
We have extensive experience helping Business Services organizations impact performance. We understand the industry’s unique challenges including managing and retaining knowledge workers, off-shoring, outsourcing labor, regulatory and compliance issues, and globalization and the complexity of delivering business services around the world.
WorkTrends™, our comprehensive employee opinion normative database allows benchmarking by a number of demographics within the Business Services industry including job type, worker generation, and tenure. WorkTrends structure and flexibility allows for other multiple comparisons including benchmarking your results to other best practices organizations in this industry.
WorkTrends profile
WorkTrends includes employees from many leading Business Services organizations including:
Accenture
Aon Corporation
ARAMARK
Automatic Data Processing
Capgemini
Carlson Companies
Cendant Corporation
Clear Channel Communications
Deloitte Touche Tohmatsu
Ernst & Young
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FedEx
Herman Miller
IBM
Kelly Services
KPMG
Manpower
Marsh & McClennan Companies
Mellon Financial Corporation
Siemens Business Services
Staples
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These case studies illustrate how we help Business Services organizations drive high performance:
Focus on new customer retention improves customer loyalty
This business services organization was challenged to maintain its reputation for high quality and customer service while protecting market share from lower-priced alternatives. Through a customer loyalty survey program, new customer satisfaction increased by 12 points.
Disciplined action-planning drives employee engagement
In 2003, the call center at Arbitron, an international media and marketing research firm, was facing employee engagement and retention issues. By taking a focused approach to survey action plan implementation, they dramatically improved employee engagement.
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"The survey results and how to interpret the results appropriately has helped management determine where we are doing well and where we need to improve -- helping Herman Miller become a great place to work."
Linda Huizenga
Employee Communications Program Manager Herman Miller, Inc.
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Our clients
Gantz Wiley Research has worked with leading organizations across the globe. View our select client list.
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