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Case studies
We have many exciting success stories to share that demonstrate our depth of expertise and experience. The case studies below are examples of how we have made a measurable impact.
Employee surveys
Disciplined action-planning drives employee engagement
The call center at Arbitron, an international media and marketing research firm, was facing employee engagement and retention issues. Through taking a focused approach to survey action plan implementation, employee engagement dramatically improved.
Diversity study reveals importance of demographic breakouts
Gantz Wiley Research recently conducted an employee opinion survey at a major U.S. banking organization to measure the company’s perceived level of diversity and inclusiveness. The study revealed that when asked about their company’s commitment to diversity, African Americans responded much less favorably.
Employee survey guides turnaround strategy and positions health care system for growth
Labor unrest and layoffs at a regional health care system contributed to a significant drop in employee confidence in the executive team. A renewed commitment by the executive team to improved communication and employee involvement led to a dramatic increase in favorable employee opinions.
Engagement survey helps enrich Health Care organization’s culture
A large health care system implemented Gantz Wiley Research’s CultureScan survey to re-energize its workforce and improve employee engagement and business performance.
InsideTrack™ demonstrates the power of the “leading indicators” approach toemployee surveys for consumer health organization
The CEO at an international consumer health organization sought to improve customer service within its organization. Gantz Wiley Research’s InsideTrack survey program was used to help implement this strategy.
Large scale survey becomes ingrained high-performance tool
This leading financial institution with over 150,000 employees administers a bi-annual company-wide employee survey to measure high-performance climate. The survey, receiving an 85% participation rate, is ingrained in the culture of the organization.
Government agency dramatically increases employee survey participation rate through structured communication plan
Due to the implementation of a well thought-out communications plan, this Government agency increased their employee survey participation rate from a traditional 30-40% to 78%.
Strategic employee survey becomes critical tool for promoting trust in leadership
Gantz Wiley Research worked with this leading U.S. health care system across multiple states to implement an employee survey tool that was unique to the needs of each region. Over a five-year period, one region, in particular, dramatically improved survey results.
Team building improves overall work environment
Employee survey results for a Government office had negative employee survey results in comparison to the rest of the agency. Team building exercises significantly impacted the results.
Customer surveys
ADC implements international Internet survey to proactively address customer issues
This global telecommunications firm chose Gantz Wiley Research to administer a customer survey in 13 languages over the Internet. The results of the survey permeate all levels of the company.
A competitive positioning study in the mortgage industry uncovers need for additional product education, post-closing flexibility and improved service.
Two Real Estate and Financial associations worked with Gantz Wiley Research to conduct a Commercial Mortgage borrower survey to provide member organizations information about borrower’s perceptions of their capital products.
Focus on retention of new customers improves customer loyalty and company image
This business services organization was challenged to maintain its reputation for high quality and customer service while protecting market share from lower-priced alternatives. Through a customer loyalty survey program, new customer satisfaction increased by 12 points.
Gantz Wiley Research helps retailer meet service guarantees
After a period of one year, this leading food retailer dramatically improved customer satisfaction and loyalty.
Pharmacy Benefit Manager member satisfaction study provides on-going insight into customer experience
This Pharmacy Benefit Manager selected Gantz Wiley Research to develop a baseline measurement and on-going member satisfaction tracking study within its two service channels.
Linkage Research
Linking employee opinions, customer reactions, and financial performance: Actions increase profits by $4M
A retail chain with over 50,000 employees built extensive systems to measure employee and customer opinions. Gantz Wiley Research conducted a Linkage Research study that helped demonstrate where to focus efforts to obtain the greatest return on investment.
Linkage Research drives employee retention and customer satisfaction
A retail chain with over 50,000 employees built extensive systems to measure employee and customer opinions. Gantz Wiley Research conducted a Linkage Research study that helped demonstrate where to focus efforts to obtain the greatest return on investment.
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Our clients
Gantz Wiley Research has worked with leading organizations across the globe. View our select client list.
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