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Financial Services expertise
A large percentage of our employee and customer survey work is in the Financial Services industry. Increasing customer demands, new regulations and data security requirements, and M&A activities are challenging Financial Services organizations to strengthen employee engagement and retention and customer loyalty. Many leading Financial Services organizations have chosen Gantz Wiley Research as their survey research partner due to our industry expertise and proven success.
WorkTrends™, our comprehensive employee opinion normative database, allows benchmarking by a number of demographics within the Financial Services industry, including job type, worker generation, and tenure. WorkTrends structure and flexibility allows for other multiple comparisons including benchmarking your results to other best practices organizations in this industry.
WorkTrends profile
WorkTrends includes employees from many leading Financial organizations including:
Allstate Financial
American Express
American General Securities
AXA – Equitable
Bank of America
Charles Schwab
Citigroup
Coldwell Banker
Countrywide
Cuna Mutual Group
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Deluxe Financial
Edward Jones Investments
Fidelity Investments
First American Corporation
GMAC
ING
J.P. Morgan-Chase
Mass Mutual Financial Group
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Metlife Financial Services
Morgan Stanley
Nationwide
Primus Financial Services
T.D. Waterhouse
Union Bank of California
Wachovia
Wells Fargo
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These case studies illustrate how we help Financial Services organizations drive high performance:
A competitive positioning study in the mortgage industry uncovers need for additional product education, post-closing flexibility and improved service.
Two Real Estate and Financial associations worked with Gantz Wiley Research to conduct a Commercial Mortgage borrower survey to provide member organizations information about borrower’s perceptions of their capital products.
Diversity study reveals importance of demographic breakouts
Gantz Wiley Research recently conducted an employee opinion survey at a major U.S. banking organization to measure the company’s perceived level of diversity and inclusiveness. The study revealed that when asked about their company’s commitment to diversity, African Americans responded much less favorably.
Large scale survey becomes ingrained high-performance tool
This leading financial institution with over 150,000 employees administers a bi-annual company-wide employee survey to measure high-performance climate. The survey, receiving an 85% participation rate, is ingrained in the culture of the organization.
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Our clients
Gantz Wiley Research has worked with leading organizations across the globe. View our select client list.
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Engagement
What is employee engagement – why do you want it and how do you get it?
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