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 Home | Expertise | Industries | Health Care
Health Care expertise
We have conducted employee and customer surveys for many of the largest and most successful health care and pharmaceutical organizations in the world. Through this experience, we are very familiar with staffing and retention challenges in Health Care services and the increasing need for innovation within Health Care products. We often work with Pharmaceutical organizations that are faced with tightening regulations, M&A activity, and an increased demand for speed to market. And that’s just the beginning.
WorkTrends™, our comprehensive employee opinion normative database, allows benchmarking by a number of demographics within the Health Care industry, including job type, worker generation, and tenure. WorkTrends structure and flexibility allows for other multiple comparisons including benchmarking your results to Health Care best practices organizations, or to Health Care call centers or distribution centers.
WorkTrends profile
WorkTrends includes employees from many leading Health Care organizations including:
| Health Care Products |
Health Care Services |
AstraZeneca
Bayer
Baxter International
Biogen Idec
Bristol-Myers Squibb
Chiron
CIGNA
Eastman Kodak
Eli Lilly
Fuji Photo Film
Johnson & Johnson
Kimberly-Clark Corporation
Merck
Pfizer
Philips Electronics
Schering-Plough
Siemens Medical Solutions
Toshiba America Medical System
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APS Health Care
Ascension Health
Banner Health
Blue Cross Blue Shield
Carolinas Healthcare System
Cardinal Health
Catholic Healthcare West
The Cleveland Clinic
Duke University Medical Center
Hospital Corporation of America
Henry Ford Health Systems
Kaiser Permanente
Mayo Clinic
New York City Health & Hospitals Corp.
Scripps Health
Stanford Hospitals and Clinics
Tenet Healthcare
United Healthcare
University of Colorado Hospital
Veterans Health Administration
WellPoint Health Network
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These case studies illustrate how we help Health Care organizations drive high performance:
Employee survey guides turnaround strategy and positions health care system for growth
Labor unrest and layoffs at a regional health care system contributed to a significant drop in employee confidence in the executive team. A renewed commitment by the executive team to improved communication and employee involvement led to a dramatic increase in favorable employee opinions.
Engagement survey helps enrich Health Care organization’s culture
A large integrated health care system implemented Gantz Wiley Research’s CultureScan survey to re-energize its workforce and improve employee engagement and business performance.
InsideTrack™ demonstrates the power of the “leading indicators” approach to employee surveys for consumer health organization
The CEO at an international consumer health organization sought to improve customer service within its organization. Gantz Wiley Research’s InsideTrack survey program was used to help implement this strategy.
Pharmacy Benefit Manager member satisfaction study provides on-going insight into customer experience
This Pharmacy Benefit Manager selected Gantz Wiley Research to develop a baseline measurement and on-going member satisfaction tracking study within its two service channels.
Strategic employee survey index helps increase trust in leadership 40 percentage points
Gantz Wiley Research worked with this leading U.S. health care system across multiple states to implement an employee survey tool that was unique to the needs of each region. Over a five year period, one region, in particular, dramatically improved survey results.
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Nurse retention
Study finds Health Care organizations need to work harder to retain Gen X nurses.
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Our clients
Gantz Wiley Research has worked with leading organizations across the globe. View our select client list.
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