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Jack W. Wiley, Ph.D.
President & CEO
(612) 332-6383
Jack is co-founder of Gantz Wiley Research, a consulting firm that helps clients drive business performance through the strategic use of employee and customer input. Jack’s thirty years of experience in survey research spans across a variety of industries including health care products and services, retail, and financial services. Based on groundbreaking research of over ten thousand business units, Jack developed the High Performance Model, which demonstrates the links between employee opinions, customer loyalty, and business performance. Previously, Jack was director of organizational research at Control Data (now Ceridian) and held personnel research consulting positions at National Bank of Detroit and Ford Motor Company. He has written several articles and book chapters on survey research topics and has made numerous presentations to professional associations worldwide. Jack was appointed to Minnesota Governor Pawlenty's Workforce Development Council in 2004.
Education
Jack is a licensed psychologist and an accredited senior professional in human resources, and he received his Ph.D. in organizational psychology from the University of Tennessee.
Professional affiliations
SIOP
HRPS
Academy of Management
“There are two things that separate effective from ineffective survey programs: 1) making sure you have the right survey content and 2) getting agreement on a plan for survey feedback and action planning before the results are compiled.”
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