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More industries
Employee engagement and retention, customer service, and customer loyalty issues are prevalent across the business community. Because our employee and customer survey products are tailored to the unique needs of your organization, our products and services are highly effective in any industry. We have successfully worked with companies in nearly every major industry, including Business Services; Education; Energy; Financial Services; Government; Health Care; Retail; Supply Chain, Distribution, and Manufacturing; Technology; and Travel.
The structure and flexibility of WorkTrends™ employee opinion norms allows us to create a special customized benchmark that provides the most accurate comparison to your employee data. Regardless of industry, function (call centers, distribution centers, human resources departments), or job type, we can build a normative comparison that provides the most relevant benchmark for your organization.
These case studies illustrate how we help organizations in a variety of industries drive high performance:
Government
Government agency dramatically increases employee survey participation rate through structured communication plan
Due to the implementation of a well thought-out communications plan, this Government agency increased their employee survey participation rate from a traditional 30-40% to 78%.
Team building improves overall work environment
Employee survey results for a Government office had negative employee survey results in comparison to the rest of the agency. Team building exercises significantly impacted the results.
Technology
ADC implements international Internet survey to proactively address customer issues
This global telecommunications firm chose Gantz Wiley Research to administer a customer survey in 13 languages over the Internet. The results of the survey permeate all levels of the company.
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