Expertise Our people High Performance Model Industries Health Care Retail Financial Services Business Services More Industries Case studies Client list Global reach White papers Employee Surveys Our approach Analysis Acting on results Survey Compass Manager’s Guide Action plan tool View demo WorkTrends™ norms Products Engagement Performance climate Leadership Diversity Integrity Linkage Research 360 Exit surveys Data security Customer Surveys Our approach Executive interviewing Analysis Acting on results Action plan tool View demo Products Customer loyalty Customer service Competitive position Internal customer satisfaction Win/loss Data security About Us Leadership Team Careers Partners Contact us News & Events Press releases GWR in the news Press kit Identity guidelines Photo gallery Our people High Performance Model Industries Health Care Retail Financial Services Business Services More Industries Case studies Client list Global reach White papers Retail expertise We have successfully implemented employee and customer survey programs for the largest Retail organizations in the world. We understand the unique employee and customer challenges facing Retail organizations and regularly work with leading companies to impact employee engagement and retention, improve customer service and loyalty, measure union vulnerability, and drive bottom line performance. Our High Performance Model illustrates how effective leadership practices lead to employee engagement, customer loyalty, and business success. Based on the foundations of the model, we know what survey questions to ask that will provide leading indicators of business performance and where to focus action planning efforts to receive the greatest return on investment. The High Performance Model has been proven to be an effective model for driving performance within the Retail industry. WorkTrends™, our comprehensive employee opinion normative database, allows benchmarking by a number of demographics within the Retail industry, including job type, worker generation, and tenure. WorkTrends structure and flexibility allows for other multiple comparisons including benchmarking your results to other best practices organizations in the Retail industry. WorkTrends profile WorkTrends includes employees from many leading Retail organizations including: 7-Eleven Amazon.com Barnes & Noble Best Buy Comp USA CVS Pharmacy Foot Locker Home Depot Ikea Limited Brands Lowe’s Meijer Stores Neiman Marcus Nordstrom Office Depot Safeway Sam’s Club Sears Staples Target Walgreens Wal-Mart These case studies illustrate how we help Retail organizations drive high performance: Gantz Wiley Research helps retailer meet service guarantees After a period of one year, this leading food retailer dramatically improved customer satisfaction and loyalty. Linking employee opinions, customer reactions, and financial performance: Actions increase profits by $4M A retail chain with over 50,000 employees built extensive systems to measure employee and customer opinions. Gantz Wiley Research conducted a Linkage Research study that helped demonstrate where to focus efforts to obtain the greatest return on investment. Linkage Research drives employee retention and customer satisfaction A retail chain with over 50,000 employees built extensive systems to measure employee and customer opinions. Gantz Wiley Research conducted a Linkage Research study that helped demonstrate where to focus efforts to obtain the greatest return on investment. Case study Learn how we helped a major grocer dramatically improve customer satisfaction. Our clients Gantz Wiley Research has worked with leading organizations across the globe. View our select client list. © 2006 Gantz Wiley Research Home  •  Contact us  •  Site map