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White papers
Our white papers demonstrate our extensive thought leadership and insight into the challenges your organization faces on a regular basis. It is our commitment to you not only to keep up-to-date, but to provide fresh perspectives on topics most important to you.
Hot topic papers
The impact of mergers and acquisitions—the employee perspective
This summary reviews the effects of mergers and acquisitions on employee opinions.
Driving forces behind unionization
This report provides crucial information about how both tangible and intangible factors affect an employee’s decision to vote for unionization.
Selected book chapters
Wiley, J.W., and Campbell, B.C. (2006). "Using linkage research to drive high performance: A case study in organizational development." In A. Kraut (ed.) Getting Action from Organizational Surveys: New Concepts, Technologies, and Applications, Jossey-Bass, San Francisco, CA.
Kendall, S.D. (2006) "Customer Service from the Customer’s Perspective" In L. Fogli (ed.) Customer Service Delivery: Research and Best Practices, Jossey-Bass, San Francisco, CA.
Other publications and reports
High Performance Model Executive Summary
This executive summary of the High Performance Model provides a background on the foundations of the model and the implications the model has for employee surveys.
WorkTrends Annual Report
This report provides an overview of what U.S. employees think about their jobs, management, diversity, quality and customer service, and other important workplace topics.
Put Your Employees on the Other Side of the Microscope
This article, published in Montgomery Research’s People, Performance, Profit, discusses how employees can be cast as expert observers of the customer service climate.
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News and events
Keep up-to-date on Gantz Wiley Research’s latest news and events.
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